Furthermore, frequent orders in a one month period of multiple units may be rejected by Runway Rogue.Good Monday morning! Thank you to Daniel Han for handling Playbook on Friday. Orders are limited to no more than three (3) units of any item per customer per order per month. We do not offer price adjustments on any products. Your sales tax will be calculated before checkout. We are required by law to collect state sales tax on orders being shipped to locations that we have nexus. We reserve the right to cancel any order that does not match these criteria. Payment Methodsįor your security your billing name and address must match that of the credit card used for payment. You will not be charged for any item until it is shipped. If an item selected is temporarily out of stock at the time of your order, you will be notified via email. Cancelled before shipping due to a customer request.
Difficulty in processing payment information.Occasionally, orders or parts of an order are cancelled by our system for various reasons. Customers who experience frequent lost packages with Runway Rogue may become ineligible for replacements, or be required to provide an alternate shipping address.Replacement shipments are not eligible for return/refund, but may be exchanged according to our Return Policy.Lost/stolen packages are only eligible for one replacement shipment.If you suspect that a package was stolen, it is recommended to provide a new shipping address for a secure location, such as a business or residence where someone is available during USPS delivery. Please note, USPS often scans in packages prior to actual delivery, and your package may arrive up to 3 business days after delivered date.įor packages that are verified as lost/stolen, a replacement package may be offered. If the USPS tracking number provided by Runway Rogue has been marked as “Delivered”, but you did not receive your package, please initiate a Lost Package Claim by contacting us at with the following information: However, if damage occurred to the item(s) in your shipment, please contact us immediately by email at: Order” in the subject line and provide a photo of the damaged item, the order number along with your email address and phone number for faster service. It is normal for the shipping carton to show some wear.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. Shipping and handling are not refundable. Please allow 2-3 weeks from the shipping date for your account to be credited.
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Contact us via the Contact Us form or by email at: “Return” in the subject line Include your full name, order number, and reason for return in the email.To return an item(s) please follow these steps:.We cannot take returns on overly used products, as determined by Runway Rogue, or products not originally purchased online at.Exchanged items are not eligible for return or refund. You will be responsible for the return shipping of the original item, and any price difference. A one-time exchange may be made for a different color or product.Purchases of E-gift cards and sale items cannot be returned for a refund. Refunds will be credited to the original credit card used for payment. If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping.Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor and/or color settings.
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